HP Pavilion 23

Protecting your computer

Your computer contains features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use.

Computer security features

Computer security features 1

Troubleshooting

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/go/contactHP and search for your computer model.

Computer does not start

Symptom Possible solution

Error message: Hard disk drive error.

Restart the computer.

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Select the Power icon in the lower-right corner of the screen, and then select Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.

3. If Windows opens, immediately back up all important data to a backup hard disk drive.

4. Contact Support, whether it was possible or not to start up Windows.

Either the hard disk drive or the system board may need to be replaced.

Computer will not turn on or start.

Computer seems to be locked up and is not responding.

Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if it is not, contact Support.

If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug it in, and turn it on. See Display (monitor) on page 3.

Test the wall outlet by connecting a different electrical device to it.

Use the Windows Task Manager to close any programs not responding, or restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Select Task Manager.

3. Select the program that is not responding, and then click End task. If closing programs does not work, restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Select the Power icon in the lower-right corner of the screen, and then select Restart.

	Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and
	then press the Power button to restart the computer.
Error message:	When drive activity stops, remove the disc and press the spacebar on the keyboard. The computer should start
Invalid system disk	up.
or Non-System disk
or Disk error.

• Chapter 2  Troubleshooting

Power

Symptom	Possible solution
Computer does not	Press and hold the Power button until the computer turns off. Check Power Settings.
turn off when the
Power button is
pressed.
Computer shuts	●   The computer might be in an exceedingly hot environment. Let it cool down.
down automatically.	●   Ensure that computer air vents are not blocked and that the internal fan is running — see Keeping the
		computer free of dust, dirt, and heat on page 12. (Your computer might not have an internal fan.)

Display (monitor)

NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor.

Keyboard and mouse (with cable)

Symptom	Possible solution
Keyboard commands	Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of your computer,
and typing are not	and then restart your computer.
recognized by the
computer.

Mouse (with cable) does not work or is not detected.

Unplug and reconnect the mouse cable to your computer.

If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer.

Power 3

Keyboard and mouse (wireless)

Symptom Possible solution

Wireless keyboard or mouse does not work or is not detected.

• Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-synchronization.

• Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it.

• Replace the batteries in the keyboard and mouse.

• Re-synchronize the keyboard and mouse to the receiver using the following steps.

The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are examples; your models might vary. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from other devices.

1. Unplug the receiver from a USB connector on the computer, and then reconnect it. Your computer model might have a connector dedicated to the receiver. If you have a choice, use a USB connector on the front of the computer.

2. Check that the mouse is on (A), and push and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. The receiver connection session times out after 60 seconds. To ensure that the connection was established, and that the receiver did not time out instead, move the mouse and check for response on the screen.

3. After the mouse connection is established, continue by using the steps that follow to repeat the procedure for the keyboard.

4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing.

• Chapter 2  Troubleshooting

Speakers and sound

Symptom Possible solution

Volume is very low or unsatisfactory.

Ensure that you connected the speakers to the Audio Out (lime green) connector on the back of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the non-powered speakers with powered speakers.

No sound is produced. 1. From the Start screen, type control panel, select Control Panel, and then select System and Security.

2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback.

If you use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer. Refer to the Quick Setup booklet to connect analog speakers.

If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is enabled and that the volume is set appropriately.

Ensure that you connected powered (active) speakers and that they are turned on.

Turn off your computer, and then unplug and reconnect the speakers. Ensure that the speakers are connected to an audio connector, not a Line In or headphone connector.

To resume from Sleep mode, press the Sleep button (select models only), or press Esc.

Unplug headphones if they are connected to your computer (or speaker system).

Internet access

Symptom	Possible solution
Internet programs do not	Log in to your ISP, and start the desired program.
start automatically.

I cannot connect to the Internet.

1. From the Start screen, type control panel, and then select Control Panel.

2. Under Network and Internet, select Connect to the Internet.

Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network cable into a telephone service line; doing so might damage the network adapter.

Run the wireless setup wizard:

1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center.

2. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and then follow the on-screen instructions.

If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer.

Try to connect again later, or contact your Internet service provider (ISP) for assistance.

Speakers and sound 5

Software troubleshooting

• Chapter 2  Troubleshooting

Symptom Possible solution

Software program and hardware driver reinstallation

If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall it by using the HP Recovery Manager program (select models only).

NOTE: Do not use the HP Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs.

Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it is still available from where you initially installed it (for example, discs or the Internet). Or check to be sure that the program is in the list of programs you can reinstall from the HP Recovery Manager.

NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows.

To check the list of installable programs or to reinstall a program in the HP Recovery Manager:

1. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue.

2. Select Drivers and Applications Reinstall. A list of programs opens. Check whether your program is there. To uninstall a program:

1. Close all software programs and folders.

2. From the Start screen, type control panel, and then select Control Panel.

3. Under Programs, select Uninstall a program.

4. Select the program you want to remove, and then select Uninstall.

Software troubleshooting 7

System recovery

System Recovery completely erases and reformats the hard disk drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.

NOTE: Always use the System Restore procedure before you use the System Recovery program —

see Microsoft System Restore under Software troubleshooting on page 6.

Some features might not be available on systems that are shipped without a version of Microsoft Windows.

Choosing a system recovery method

You must choose one of the following methods to perform a system recovery:

• Recovery Image — Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System recovery from the Windows Start screen on page 8

NOTE: The recovery image uses a portion of the hard disk drive that cannot be used for data

storage.

• Recovery Media — Run System Recovery from recovery media that you create from files stored on your hard disk drive or purchased separately. To create recovery media, see Creating recovery media on page 10.

System recovery options

You should attempt a system recovery in the following order:

1. Through the hard disk drive, from the Windows Start screen.

2. Through the hard disk drive, by pressing F11 on the keyboard during system startup.

3. Through recovery media that you create.

4. Through recovery discs purchased from HP Support. To purchase recovery discs, visit http://www.hp.com/go/contactHP.

System recovery from the Windows Start screen

CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc or USB flash drive.

If the computer is working and Windows is responding, use these steps to perform a system recovery.

1. Turn off the computer.

2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.

3. Turn on the computer.

• Chapter 3  System recovery

4. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue.

5. Select Windows Recovery Environment.

6. Follow the on-screen instructions.

NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery

media. Insert the disc or USB flash drive, select Yes, and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive. If using discs, insert the next system-recovery disc when prompted.

7. When the recovery is complete, turn off the computer, reconnect all peripheral devices, and turn the computer back on.

System recovery at system startup

CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc or USB flash drive.

If Windows is not responding, but the computer is working, follow these steps to perform a system recovery.

1. Turn off the computer. If necessary, press and hold the Power button until the computer turns off.

2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.

3. Press the Power button to turn on the computer.

4. As soon as you see the initial company logo screen appear, repeatedly press F11 on your keyboard until the Windows is Loading Files message appears on the screen.

5. Select Windows Recovery Environment.

6. Follow the on-screen instructions.

7. When the recovery is complete, turn off the computer, reconnect all peripheral devices, and turn the computer back on.

System recovery from recovery media

CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc or USB flash drive.

To create recovery media, see Creating recovery media on page 10.

To perform a system recovery using recovery media:

1. If the computer is working, create a backup DVD or backup USB flash drive containing all the data files you want to save, and then remove the backup media from the drive tray.

2. If using recovery DVDs, insert recovery disc #1 into the DVD drive tray, and close the tray. If using a recovery USB flash drive, insert it into a USB port.

3. If the computer works, from the Start screen, move your cursor to the lower-right corner of the screen to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. Or, if the computer is not responding, press and hold the Power button for approximately 5 seconds, or until the computer turns off.

4. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.

System recovery options 9

5. Press the Power button to turn on the computer. If you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. Skip to step 7.

6. If you are running System Recovery from a USB flash drive, press Esc as the computer is powering on to bring up the boot menu. Use the arrow keys to select the USB device and press Enter to boot from that device.

7. If you are prompted to choose between running System Recovery from media or from hard drive, select media, and then click Next.

8. Select Factory Reset.

9. Follow the on-screen instructions.

Recovery media

Recovery media can be created on either blank DVD discs or a USB flash drive (one or the other, but not both). Create recovery media from the recovery image stored on your hard disk drive. This image contains the operating system and software program files that were originally installed on your computer at the factory. You can create only one set of recovery media for your computer, and the media can be used only with this computer. Store the recovery media in a safe place.

NOTE: Some features might not be available on systems that are shipped without a version of

Microsoft Windows.

Choosing recovery media

• To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank DVD+R or DVD-R discs.

NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL,

or DVD-R DL discs to create recovery discs.

• If you are creating recovery discs, be sure to use high-quality discs to create your set of recovery discs. It is normal for discs to be rejected if they are not defect-free. You will be prompted to insert a new blank disc to try again.

• The number of discs in the recovery-disc set depends on your computer model (typically 1–3 DVD discs). The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set.

• You may choose to create a recovery USB flash drive instead, using a high-quality blank USB drive. If you are using a USB flash drive, the program will tell you the size of the drive required to store all the data (minimum of 8 GB).

NOTE: The process of creating recovery media takes some time to verify that the information

written on the media is correct. You can quit the process at any time. The next time you run the program, it will resume where it left off.

Creating recovery media

To create recovery discs:

1. Close all open programs.

2. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue.

10 Chapter 3 System recovery

3. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next.

4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2).

To create a recovery USB flash drive:

1. Close all open programs.

2. Insert the USB flash drive into a USB port on the computer.

3. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue.

4. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next.

5. Select the USB flash drive from the list of media. The program lets you know how much storage is required to create the recovery drive. If the USB flash drive does not have enough storage capacity (8 GB is the minimum), it is grayed out on the screen. Click Next.

NOTE: Recovery Media Creation formats the flash drive and deletes all on files on it.

6. Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a secure place.

NOTE: Do not use media cards for creating recovery media. The system may not be able to

boot up from a media card and you may not be able to run system recovery.

Recovery media 11

Maintenance

It is important that you perform simple maintenance of your computer to ensure that it works at peak performance.

Schedules and tasks

Follow these instructions at the recommended intervals for proper maintenance.

Weekly	Software cleanup	Use the Windows cleaning tool or safe third-party cleaning tools to remove junk
		files and temporary files that accumulate and slow down your system. Also, check
		for programs you no longer need and uninstall them.
	Defragmenting and	Use the Windows tool to defragment and optimize your hard drive to keep your
	optimizing	hard disk in good condition and improve system performance. Frequently
		performing this task does not harm your system.
	Virus scan	Perform a full virus scan every week to catch viruses that might have slipped
		through unnoticed. Most antivirus products have a scheduling feature to keep
		track of this automatically.
Monthly	Hardware cleanup	Thoroughly clean the inside and outside of your computer.
	Software updates	Use Windows Update to fix operating system bugs and improve performance.
		Also, be sure to check for driver updates for your hardware and new versions of
		your favorite programs.
	Windows Update	Run Windows Update monthly to install updates.
Yearly	System Recovery	In time, your system might still get bogged down, depending on the computer
		usage. Use System Recovery to wipe your Windows operating system installation
		clean, restoring it to the original configuration when you first started your system.
		Make a backup of important data files before proceeding with a System
		Recovery. See System recovery on page 8 for further details.
As needed	Backing up your data	Use CD or DVD recording software that is installed on your computer to create
		(or “burn”) backup discs of important information, including personal files, e-mail
		messages, and website bookmarks. You can also move data to an external hard
		disk drive.

Keeping the computer free of dust, dirt, and heat

Keeping your computer system free of dust, dirt, and heat will prolong its life. Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can overheat, or, in the case of the keyboard and mouse, not work smoothly and effectively. Check your system once a month for visible signs of dust and debris, and clean it about once every three months. Visit http://www.hp.com/ go/contactHP for additional cleaning instructions.

Cleaning the computer and monitor

Follow these steps to clean the computer and monitor:

12 Chapter 4 Maintenance

1. Unplug the power to the computer and the monitor.

2. To clean the monitor screen, use a clean, dry cloth. Do not use water on the monitor screen. For more thorough cleaning, use a clean cloth and antistatic screen cleaner.

3. Use a clean, dry cloth to dust the computer case and the monitor case.

NOTE: To remove sticker residue or a spill on the computer or monitor case, use isopropyl

(rubbing) alcohol and a lint-free cloth.

Cleaning the computer vents

Air vents keep the computer cool. Keep these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of electric shock.)

1. Vacuum the vents on the computer case.

2. Remove any debris that has accumulated in and around the computer connectors (for example, the Ethernet and USB connectors).

Cleaning the keyboard and mouse

When cleaning the keyboard keys, use a low setting on a battery-powered vacuum cleaner, to avoid removing key caps and springs.

1. Vacuum between the keys of the keyboard and along the grooves.

2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the keyboard keys and along its edges.

3. Wipe the body of the mouse and the mouse cord by using cleaning wipes.

If you have a roller-ball mouse, clean the ball and rollers inside:

1. Turn the mouse upside down, and rotate the ball-cover ring counterclockwise to remove the ring and release the roller ball.

2. Rinse the roller ball with soap and warm water.

3. Clean the rollers inside the mouse with a cotton swab dampened with isopropyl (rubbing) alcohol.

4. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring.

Cleaning the touch screen (select models only)

CAUTION: Do not spray or place the cleaner directly on the screen; spray the cleaner into the cloth, and then wipe the sides and surface of the touch screen.

Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of the screen, because this could cause damage to the touch screen.

Follow these steps to clean the touch screen:

1. Turn off the computer. From the Start screen, move your cursor to the lower-right corner of the screen to display the charms toolbar, and then select Settings. Select the Power icon, and then select Shut down.

2. Disconnect the power cord from the wall.

Cleaning the computer vents 13

3. Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen.

4. Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the screen.

14 Chapter 4 Maintenance

To read more please download the PDFs below

Download HP Pavilion 23 Manual

hp 24 dp0317c manual
hp pavilion all-in-one 24 r0xx manual
hp 22 all-in-one pc c0073w manual
hp pavilion all-in-one 24-k0024 manual
hp all-in-one computer manual
hp 19 all-in-one manual
hp 27-d0014 manual
hp all-in-one printer manual